Publication scheme
West Highland Housing has adopted the Scottish Information Commissioner’s Model Publication Scheme making information about under nine separate classes below. If you can’t find what you’re looking for you can submit a Freedom of Information request by clicking here .
This page was last reviewed and updated on 18 April 2024
Click on the + to expend each information class to view the information published by West Highland Housing.
Class 1: About Us
Who we are
Location and opening arrangements
About our Governing Body
- Our Governing Body members
- Professional biographies of our Governing Body members
- Our Governance structure
About our staff
Governance documents and corporate policies
- Rules and articles
- Membership policy
- Code of conduct for staff
- Code of conduct for Governing body members
- Entitlements, Payments, and Benefits
- Financial Regulations Policy
- Register of Interests - Board
- Register of Interests - Leadership Team
- Health and Safety_Policy_Statement_of_Intent
- Standing Orders
- Valuing Complaints Policy
- Whistleblowing Policy
Relationship with Regulators
- Regulation Plan with the Scottish Housing Regulator
- Landlord Report
- Assurance Statement
- Statement of being subject to regulation by OSCR and charity number
- Annual Return on the Charter submission to the Scottish Housing Regulator
- Financial return to the Scottish Housing Regulator
- Internal and external audit arrangements
Class 2: How we deliver our services
How to use our services
- How to report a repair
- Right to repair information
- How to apply for a house
- How to get information about tenancy support
- How to get involved
- How to make a complaint
Policies, strategies and procedures
- Accessibility and Inclusion Design Policy
- Allocations Policy
- Anti-social Behaviour Policy
- Asbestos Management Policy
- Asset Management Strategy
- Customer Service Standards
- Data Protection Policy
- Domestic Abuse Policy
- Estate Management Policy
- Equity, Diversity and Inclusion Policy
- Prevention of Arrears and Debt Management Policy
- Property Maintenance Policy
- Risk Management Strategy
- Rent Setting Policy
- Stock Condition Survey Policy
- Water Management Policy
Class 3: How we take decisions and what we have decided
Governing body meetings
Consultation and participation
Class 4: What we spend and how we spend it
Our accounts and budgets
- Our annual accounts
- Quarterly management accounts 2023-2024
Our programme of work and projects
Spending relating to staff and governing body
Class 5: How we manage our resources
Physical resources
Information resources
Class 6: How we procure goods and services from external providers
Our contractors and suppliers
- Information about our key service delivery contractors who carry out repairs and maintenance
- List of contractors used by West Highland Housing Association
Our procurement
Class 7: How we are performing
Performance documents
Key Performance Indicators
Class 8: Our commercial publications
This information class is not applicable to West Highland Housing Association.
Class 9: Our open data
This information class is not applicable to West Highland Housing Association.