Publication scheme
This page was last reviewed and updated on 10 July 2024
Click on the + to expend each information class to view the information published by West Highland Housing.
Class 1: About Us
Who we are
Location and opening arrangements
About our Governing Body
- Our Governing Body members
- Professional biographies of our Governing Body members
- Our Governance structure
About our staff
Governance documents and corporate policies
- Rules and articles
- Membership policy
- Code of conduct for staff
- Code of conduct for Governing body members
- Entitlements, Payments, and Benefits
- Financial Regulations Policy
- Register of Interests - Board
- Register of Interests - Leadership Team
- Health and Safety_Policy_Statement_of_Intent
- Standing Orders
- Valuing Complaints Policy
- Whistleblowing Policy
Relationship with Regulators
- Regulation Plan with the Scottish Housing Regulator
- Landlord Report
- Annual Assurance Statement
- Statement of being subject to regulation by OSCR and charity number
- Annual Return on the Charter submission to the Scottish Housing Regulator
- Financial return to the Scottish Housing Regulator
- Internal and external audit arrangements
Class 2: How we deliver our services
How to use our services
- How to report a repair
- Right to repair information
- How to apply for a house
- How to get information about tenancy support
- How to get involved
- How to make a complaint
Policies, strategies and procedures
- Accessibility and Inclusion Design Policy
- Allocations Policy
- Anti-social Behaviour Policy
- Asbestos Management Policy
- Asset Management Strategy
- Customer Service Standards
- Data Protection Policy
- Domestic Abuse Policy
- Estate Management Policy
- Equity Diversity and Inclusion Policy
- Prevention of Arrears and Debt Management Policy
- Property Maintenance Policy
- Risk Management Strategy
- Rent Setting Policy
- Stock Condition Survey Policy
- Water Hygiene Policy
Class 3: How we take decisions and what we have decided
Governing body meetings
Consultation and participation
Class 4: What we spend and how we spend it
Our accounts and budgets
- Our annual accounts
- Quarterly management accounts 2023-2024
Our programme of work and projects
Spending relating to staff and governing body
Class 5: How we manage our resources
Physical resources
Information resources
Class 6: How we procure goods and services from external providers
Our contractors and suppliers
- Information about our key service delivery contractors who carry out repairs and maintenance
- List of contractors used by West Highland Housing Association
Our procurement
Class 7: How we are performing
Performance documents
Key Performance Indicators
Class 8: Our commercial publications
This information class is not applicable to West Highland Housing Association.
Class 9: Our open data
This information class is not applicable to West Highland Housing Association.