Your rent

Your rent is due every month and should be paid in advance.

We use the money we collect to provide services such as repairs and improvements to your home.

 Rent Image 

Ways to pay

We offer different ways to pay your rent as well as help and advice if you're having difficulty paying. 

By phone

You can pay by credit or debit card over the phone. Make sure you have your allpay reference number to hand. 

Call allpay on 0330 041 6497

Using the AllPay app

You can also download the allpay app onto your mobile phone to make payments this way.  

App Store  App Store 


Pay over the internet using either a debit or credit card on the allpay website. Make sure you have a note of your allpay reference number. Remember to quote your name and reference number with each payment.

Direct Debit

Paying by Direct Debit is worry free and ensures your rent is paid each month. Payment is taken directly from your bank account.  This is now a completely paperless process and can be set up over the phone using your account number and sort code.

In person

  • At our office: We can take cash payments as we know some people do not have bank accounts and manage their house using cash.

  • At a PayPoint: You can use your plastic payment card to pay your rent at any shop or outlet where you see the PayPoint logo.

  • At the Post Office: You can use your plastic payment card to pay your rent at any Post Office.

Help to pay

Paying your rent is not a matter of choice and it’s important you pay on time. If you find yourself falling behind with your rent, it’s important you work with us to deal with the situation.

The earlier you let us know about a problem, the easier it will be for us to help.

If you don’t let us know about missed payments or don’t keep to an arrangement for paying off rent arrears, we may take legal action, which could lead to you losing your home.

If you are in arrears, don't:

  • ignore the problem
  • ignore our letters or telephone calls
  • borrow money from door-to-door or payday lenders

How we can help

If you find that you are struggling to pay your rent the most important action you can take is to contact us immediately. The earlier you tell us about your situation, the easier it is to help you sort the problem out.

This service is confidential and is about us working with you in order that you can remain in your property. 

We can:

  • Help you make an affordable arrangement to pay any arrears in instalments
  • Put you in touch with our in-house service which can provide support and information on money advice, tenancy support, benefits and budgeting
  • Tell you about other organisations and sources of advice in your area who may be better placed to help you

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