West Highland Tenant Report Card 2016/17

We have produced a Charter Report Card for our tenants which shows our performance since the Scottish Social Housing Charter (the Charter) was introduced. 

This Charter Report Card is based on our 2016/17 Annual Return on the Charter (ARC) to the Scottish Housing Regulator.

What we have reported on

We have focussed on:

  • How well we keep you informed
  • Housing quality and maintenance
  • Anti-social behaviour
  • Rents and service charges

We have also included:

  • How we compare to other landlords
  • The previous year’s performance
  • Ratings for performance
  • The actions we are taking to improve performance

We haven't included details on all the Charter outcomes and indicators but you can find these on the Scottish Housing Regulator's website.