Coronavirus information and advice

The situation continues to change, and we are following the advice of the Scottish Government and NHS Scotland.

Our service delivery is outlined below:

  • Repairs will continue as normal (subject to Scottish Government guidelines and following safety measures)
  • Essential home visits from housing officers will continue (subject to Scottish Government guidelines and following safety measures)

For the latest guidance on COVID-19 and staying safe please visit

If you have any questions about West Highland's services please get in touch on or 0300 323 1170.

Response times for our enquiries, complaints and customer services teams will be slower than usual.

Please note if a member of staff is visiting your home to attend to a repair or essential visit:

We rely on your help to keep us all safe when staff are visiting you and look forward to your cooperation with this. With everyone's safety and wellbeing in mind, our staff have our support in leaving properties where they feel safety measures are not being followed.

If you, or someone in your household, is unwell with symptoms and are self-isolating

Please let us know immediately by calling 0300 323 1170. We’ll put a temporary note on our system to make sure staff and contractors don’t visit you during this period. 

We need to reduce the risk to staff and contractors whenever possible. 

If staff arrive at your household unaware you, or a family member, is unwell with symptoms and are self-isolating

If we don’t know about your situation and arrive at your property to find you, or any members of your family, have the virus or are self-isolating, we won’t come into your home. We’ll also put a temporary note on our system to make sure staff and contractors don’t visit you during this period. 

Please let us know when you (and all other people who live in your property) are clear of symptoms.

FAQs for finances during the COVID-19 outbreak

Please note: This guidance is primarily for West Highland tenants and only West Highland tenants can access our internal advice services.

1. I am employed but have been contacted by the Test & Protect Service and told to self-isolate for 14 days. Am I entitled to claim any benefits?
2. I have lost my job/been laid of temporarily with no income. Can I claim anything?
3. How do I make a claim to Universal Credit (UC)?
4. When will I receive my first Universal Credit payment?
5. I have no money to keep me going until I get a payment from Universal Credit. What do I do?
6. Will I need to attend the Jobcentre if I am self- isolating for any claims I make to benefits?
7. I am self-employed and due to current situation have no work or I am having to self- isolate, what can I claim?
8. I work a zero-hour contract. If I self-isolate will I get SSP?
9. I am on partial housing benefit due to my earnings, but my income has reduced/stopped. How do I make up the difference to pay my rent?
10. I am currently on Universal Credit and my income has reduced/stopped. How will Universal Credit know?
11. I am in receipt of Personal Independence Payment or Employment and Support Allowance and I completed a review form recently. Will I be called in for a face-to-face medical assessment?
12. I feel like my situation is critical, I have no one to assist and I don’t know where to turn for help.
13. What if I am working and receiving Housing Benefit, Working Tax Credit, or Child Tax Credit?
14. My employer has advised me not to come in to work but has not made me redundant.
15. My child receives free school meals, what will happen now the schools are closed?
16. I am really worried about getting into debt with my bills and who should I pay first.
17. I can't afford to pay my debt due to coronavirus as I've lost some or all my income. What can I do?
18. If I get or a freeze on any payments or an increased credit limit due to coronavirus will my credit rating be affected?
19. I have received a letter from the Scottish Government advising I am in the “shielding” group. What help can I receive?

A handy online tool for calculating benefit entitlements can be found here: