Guide to Information
The Freedom of Information (Scotland) Act 2002 (the Act) requires Scottish public authorities to produce and maintain a publication scheme.
This page was last reviewed and updated on 27 November 2020
Scottish public authorities are under a legal obligation to:
- publish the classes of information that they make routinely available
- tell the public how to access the information and what it might cost.
West Highland Housing has adopted the Scottish Information Commissioner’s Model Publication Scheme.
The purpose of this Guide to Information is to:
- allow the public to see what information is available (and what is not available) in relation to each class;
- state what charges may be applied;
- explain how to find the information easily;
- provide contact details for enquiries and to get help with accessing the information; and
- explain how to request information we hold that has not been published
The Guide is split into the following six sections:
- Availability and formats
The information we publish through the model scheme is, wherever possible, available on our website. We offer alternative arrangements for people who do not want to, or cannot, access the information online or by inspection at our premises. For example, we can usually arrange to send information to you in paper copy (although there may be a charge for this - see charges below).
- Exempt information
We will publish the information we hold that falls within the classes of information below. If a document contains information that is exempt under Scotland's freedom of information laws (for example sensitive personal information or a trade secret), we will remove or 'black out' the information before publication and explain why.
Where West Highland Housing Association holds the copyright in its published information, the information may be copied or reproduced without formal permission, provided that:
- it is copied or reproduced accurately;
- it is not used in a misleading context; and
- the source of the material is identified.
Where the Link does not hold the copyright in information we publish, we will make this clear.
This section explains when we may make a charge for our publications and how any charge will be calculated. There is no charge to view information on our website or at our premises.
We may charge for providing information to you, but we will charge you no more than it actually costs us to do so. We will always tell you what the cost is before providing the information to you.
Our photocopying charge per side of paper is shown in the tables below:
Black and white photocopying
Size of paper
Pence per sheet
Size of paper
Pence per sheet
Postage costs will be recharged at the rate we paid to send the information to you. Our charge is for sending info by Royal Mail First Class.
For information about charges applied for requests for information, please click here.
- Contact us
You can contact us for assistance with any aspect of this guide to information or our publication scheme:
Freedom of Information
West Highland Housing Association
0300 323 1170
- The classes of information that we publish
- Class 1: About us
- Class 2: How we deliver our functions and services
- Class 3: How we take decisions and what it has decided
- Class 4: What we spend and how it spends it
- Class 5: How we manage our human, physical and information resources
- Class 6: How we procure goods and services from external providers
- Class 7: How we are performing
- Class 8: Our commercial publications
- Class 9: Our open data
To explore the information published under each information class, please click here to visit our publication scheme.