Customer Privacy notice

This privacy notice will illustrate how your personal data and, if applicable, special categories of personal data will be used by West Highland.

This Privacy Notice will provide you with information about your rights under the General Data Protection Regulation UK GDPR and the Data Protection Act 2018 Legislation and how to action these rights.

Who we are

The Link group of companies is committed to protect your privacy. 

Each Link group company has entered into a Data Processing Agreement with the other Link companies, which sets out clearly how and why information may be shared. This ensures that we can provide you with the services you expect from us at the same time as meeting our data protection obligations regarding your privacy. The Link group is made up of Link Group (the parent company), Link Housing Association, LinkLiving, Link Property, Horizon Housing Association, Larkfield Housing Association and West Highland Housing Association. Each member of the group is registered as a controller with the Information Commissioner’s Office [ICO].

The data protection principles set out how personal data should be managed.

1. Lawfulness fairness and transparency
2. Purpose limitation
3. Data minimisation
4. Accuracy
5. Storage limitation
6. Integrity and confidentiality

We aim for this privacy notice to be clear but comprehensive and provide you with all the information you need to understand how we will manage your data.

To find out about your data is processed by a specific West Highland service, please click below: 

What is data?

Personal data
Special categories of personal data

West Highland Housing is a controller of your personal data. This means that we decide the purpose and conditions of processing of your personal data.

Any supplier, contractor or other third party with whom we share data is called a processor.

What are the conditions of processing?

The conditions of processing are basically the legal reasons for processing your personal data. We have to make it very clear why we process your data. In processing your personal data or special category personal data, West Highland Housing will rely on one or more of the following conditions of processing, depending on what we are using your personal data for: 

Personal data

Legal Obligation
Vital Interests
Public Task
Legitimate Interests

Special categories of personal data

Explicit consent
Employment law
Vital interest
Legal claims
Public interest
Medical diagnosis and treatment

Your rights

You have a number of rights under the Data Protection Legislation which are outlined and explained below.

The right to be informed how your personal data is processed
The right to access your personal data
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision-making and profiling
How to action your rights under the Data Protection Legislation
The right to complain to the ICO


What data we need
Why we need it
Where we store your data
How long we will keep your information
What is the legal justification
Sharing your Information
Receiving data about you
Updating your information

 This privacy notice was last reviewed on 11 February 2022