Our vision and objectives
We aim to support our communities by providing and maintaining quality neighbourhoods and homes for life.
Key to our work is supporting local communities with their housing and employment ambitions.
Housing and a vibrant economy go together and we are committed to help smaller, more rural, fragile communities attain both housing and economic growth.
- Providing high quality homes
This is seen as our core work – whether it is investing in our existing properties or in new developments. The work should have a positive impact on the place and there should be opportunities for people to be part of the overall process.
- Delivering excellent services
We are committed to improving and developing services so we do not stand still. We recognise many people wish a more personalised service and we want to ensure people feel they are being listened to. We are committed to learning from our mistakes and have a culture of continuous improvement.
- Keeping the organisation safe and secure
Our Board and staff are working to ensure we comply with all regulatory, legislative and financial standards. We will make sure we efficiently collect all income due to us and help tenants to maximise benefits due to them. We will monitor and regularly report on our performance.
- Valuing our people
We will work to secure external accreditation for the staff team through Investors in People. Training and skills to support the delivery of excellent services and to support staff development will be provided. Involvement of tenants in the delivery of services is important to us and we will create opportunities for tenants to work with us on service improvements.
- Promoting positive partnerships for our communities
We know in the coming years the health and social care agenda will be important for many of our customers. Our aspiration is to develop tailor made solutions for people living within our communities and try to provide a seamless service interaction.