Our vision and objectives
We aim to support our communities by providing and maintaining quality neighbourhoods and homes for life.
Key to our work is supporting local communities with their housing and employment ambitions.
Housing and a vibrant economy go together and we are committed to help smaller, more rural, fragile communities attain both housing and economic growth.
- We invest in property, places and people
This is seen as our core work – whether it is investing in our existing properties or in new developments. The work should have a positive impact on the place and there should be opportunities for people to be part of the overall process.
- We work to continuously improve our services
We are committed to improving and developing services so that we do not stand still. We recognise that many people wish a more personalised service and we want to ensure that people feel they are being listened to. We are committed to learning from our mistakes and have a culture of continuous improvement.
- We work collaboratively to develop services for our communities
We want to be seen as an organisation that will work collaboratively, that will look at other ways of doing things and will actively engage with existing organisations to make a difference for our customers and the community. As part of this work we will assist in developing community capacity.
- We work to ensure value for money and social impact
Any money we have to improve either housing or services comes from rents and we are committed to using this wisely and demonstrating that it has a wider impact in the communities we work in.
- We aim to develop solutions to help integrate health and social care
We know that in the coming years the health and social care agenda will be important for many of our customers. Our aspiration is to develop tailor made solutions for people living within our communities and try to provide a seamless service interaction.