Help to pay

If you can’t pay your rent or you have difficulties paying, please call us straight away.

We understand that everyone can have money problems from time to time and struggle to pay their bills.

The most important action you can take is to phone us immediately.  We will help.  We know circumstances change and this can cause difficulties. 

Don't ignore your rent arrears

If you find yourself falling behind with your rent, it’s important you work with us to deal with the situation.

Remember paying your rent is not an option - it is a condition of your tenancy agreement that you pay your rent on time.

If you fail to do this, we may take legal action against you which could ultimately mean you being evicted. Even if you receive Housing Benefit to cover all or part of your rent, it is still your responsibility to make sure it is paid to us.

If you are in arrears:

  • Don’t ignore the problem
  • Don’t ignore our letters or telephone calls regarding rent arrears
  • Don’t borrow money from door-to-door or payday lenders

How we can help

If you find that you are struggling to pay your rent the most important action you can take is to contact us immediately. The earlier you tell us about your situation, the easier it is to help you sort the problem out.

This service is confidential and is about us working with you in order that you can remain in your property. 

We can:

  • Help you make an affordable arrangement to pay any arrears in instalments
  • Put you in touch with our in-house service which can provide support and information on money advice, tenancy support, benefits and budgeting
  • Tell you about other organisations and sources of advice in your area who may be better placed to help you