Tenant Participation

We want you to review our service standards and performance to ensure the services we provide are of the highest quality.

Working together with our tenants is an essential part of our vision and values and is at the heart of the work our staff do. The Scottish Social Housing Charter sets out the outcomes we should be achieving for tenants and makes tenant participation a key part of how we monitor our service standards and performance

We believe your knowledge and experience of the services we provide is the best way for us to learn and improve. It involves sharing information, respecting different views and perspectives, problem solving and working together. 

We have achieved Silver Tenant Participation Advisory Service Scotland (TPAS) accreditation which demonstrates our focus on involving our tenants in the organisation’s activities and decision making process.

Get involved

We want to create a culture of mutual trust, respect and partnership, so that your involvement produces clear benefits for tenants, staff and West Highland.

We are keen to give tenants and owners every opportunity to participate in:

  • How we are managed
  • How policies and services are developed
  • Providing feedback on services we provide to you

Whether you are interested in being an armchair critic or becoming a Board Member, we would love to hear from you. 

Ways to get involved 

Board Members
Tenant Scrutiny Panel
Focus Groups
Armchair Critic
Walk & Talk